Natalie Okafor

Senior Business Analyst | Data-Driven Decision Making

📧 natalie.okafor@email.com | 📱 (555) 432-8765 | 🔗 linkedin.com/in/natalieokafor | 🌐 natalieokafor.com

Atlanta, GA

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Professional Summary

Senior Business Analyst with 7+ years of experience bridging business strategy and technical execution in financial services and healthcare. Expert at translating complex business problems into clear requirements, measurable KPIs, and actionable data insights. Delivered analysis that drove $8M in operational cost savings and supported three successful enterprise software implementations. Strong communicator equally comfortable presenting to analysts and C-suite executives.

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Core Competencies

Analysis & Requirements: Business requirements documents (BRD), functional specs, process mapping (BPMN), gap analysis, root cause analysis, stakeholder elicitation

Data & Analytics: SQL, Python (Pandas, NumPy), Tableau, Power BI, Excel (advanced), A/B testing, statistical analysis, KPI frameworks

Process Improvement: Lean Six Sigma, value stream mapping, workflow optimization, change management

Tools: Jira, Confluence, Lucidchart, Visio, Salesforce, SAP, ServiceNow

Domains: Financial services, healthcare operations, insurance, SaaS platforms

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Professional Experience

Senior Business Analyst | Brightwell Insurance Group | Atlanta, GA

January 2021 - Present

• Led requirements discovery and documentation for $12M claims automation project, reducing manual claims processing time from 8 days to 36 hours
• Built executive Tableau dashboards tracking 25+ operational KPIs, enabling leadership to identify $3.2M in annual premium leakage
• Conducted gap analysis between legacy policy administration system and new cloud platform, documenting 340+ functional requirements across 12 business domains
• Modeled and optimized underwriting workflow using BPMN, eliminating 4 redundant approval steps and reducing cycle time by 28%
• Managed UAT for 3 major releases, coordinating 40+ business testers, tracking 600+ test cases, and achieving go-live with zero critical defects
• Facilitated cross-departmental workshops to define future-state processes for 8 business units
• Created business case for AI-powered fraud detection system that was approved for $2.8M investment

Business Analyst | Piedmont Healthcare | Atlanta, GA

March 2018 - December 2020

• Analyzed revenue cycle operations across 11 hospital facilities, identifying $2.1M in underpayment recovery opportunities
• Designed and implemented KPI reporting framework for patient throughput and bed management, adopted across 800-bed hospital network
• Supported Epic EHR implementation for 3 hospital sites — gathered requirements, facilitated design sessions, and validated build for 15 clinical workflows
• Performed root cause analysis on ED throughput bottlenecks, leading to workflow changes reducing average length of stay by 0.8 hours
• Developed training materials and job aids for 500+ clinical staff on new scheduling and documentation processes
• Ran monthly data quality reviews using SQL queries against clinical data warehouse, reducing reporting errors by 45%

Junior Business Analyst | NCR Corporation | Duluth, GA

July 2016 - February 2018

• Gathered and documented requirements for retail POS software enhancements working directly with client stakeholders
• Created process flow diagrams and use case documentation for 10+ software features
• Supported data migration planning for 3 client implementations, producing field mapping documents and data validation rules
• Assisted in producing business cases and cost-benefit analyses for proposed system changes

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Education

Master of Science in Business Analytics

Georgia State University, J. Mack Robinson College of Business | Atlanta, GA Graduated: May 2016 GPA: 3.9/4.0

Bachelor of Science in Management Information Systems

University of Georgia | Athens, GA Graduated: May 2014 GPA: 3.7/4.0 | Phi Beta Kappa

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Certifications

• PMI Professional in Business Analysis (PMI-PBA) (2021)
• Certified Business Analysis Professional (CBAP) – IIBA (2020)
• Lean Six Sigma Green Belt – ASQ (2019)
• Tableau Desktop Specialist (2022)

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Key Projects & Outcomes

Project	Outcome
Claims Automation (Insurance)	Reduced processing time 78%; $4.8M/yr savings
Revenue Cycle Optimization (Healthcare)	$2.1M underpayment recovery identified
EHR Workflow Redesign (Healthcare)	0 critical defects at go-live; 95% staff satisfaction
Underwriting Process Redesign	28% cycle time reduction; 3 FTE redeployment

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Professional Affiliations

• International Institute of Business Analysis (IIBA) – Member
• PMI Atlanta Chapter – Volunteer mentor
• Women in Data – Chapter lead, Atlanta

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Additional Information

Languages: English (Native), Yoruba (Conversational) Interests: Data storytelling, process engineering, mentoring early-career analysts, Afrobeats music

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